Customer Banking Advisor - Branch Champion

Unstoppably Nationwide; Bicester; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

25 days holiday

Extra 10 days option

Wellbeing benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice options

Disability Confident

Job summary

Nationwide is looking for Customer Representatives to join our branch teams in the Bicester area. You will welcome customers, handle transactions and queries, and guide customers to appropriate banking products and digital tools.

This is a part-time role (21-35 hours per week) with a friendly, local community focus and opportunities to develop in a mutual, member-owned bank. Role involves working on Monday to Saturday with some days closed to the public; training lasts three weeks with no

Qualifications

• No banking experience required; a passion for helping customers is valued.
• Excellent communication and listening skills are essential.
• Comfortable using digital tools and online banking.
• Able to work as part of a busy branch team and support colleagues.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help with banking.
• Handle transactions and queries accurately while prioritising security and fairness.
• Guide customers to banking products and services suitable for their needs.
• Support colleagues in a busy branch environment to deliver excellent service.
• Follow processes and escalate issues to protect customers and Nationwide.
• Keep face-to-face banking meaningful and accessible on the high street.

Skills

Customer service

Communication

Digital literacy

Teamwork

Problem solving

Adaptability

Job description

Nationwide is looking for Customer Representatives to join our branch teams in the Bicester area. You will welcome customers, handle transactions and queries, and guide customers to appropriate banking products and digital tools.

This is a part-time role (21-35 hours per week) with a friendly, local community focus and opportunities to develop in a mutual, member-owned bank. Role involves working on Monday to Saturday with some days closed to the public; training lasts three weeks with no