Part-Time Accommodation Concierge & Admin Support

SNG (Sovereign Network Group); Gloucester; On-site; GBP 26,000 - 30,000; Part time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Private Medical Insurance

Pension scheme

Wellbeing days

Volunteer days

Job summary

Sovereign Network Group (SNG) is offering a part-time Accommodation Advisor role based in Gloucester, on-site at Gloucestershire Royal Hospital. The role covers property and tenancy administration for NHS employees and other key workers, with flexible hours.

Hours are 22.5 per week, typically 12:00 to 16:30, Monday to Friday; exact hours can be discussed. Salary range £25,936 to £30,000 per year, plus benefits and pension. A DBS check is required.

Qualifications

• Strong customer focus with proven administration or customer service experience.
• Excellent organisational skills with ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• Positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.

Responsibilities

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following arrears process with customers who have fallen behind with accommodation charges.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and NHS Trusts and partners to meet housing needs.

Skills

Customer service

Administration

Organisation

Attention to detail

Financial figures

Job description

Sovereign Network Group (SNG) is offering a part-time Accommodation Advisor role based in Gloucester, on-site at Gloucestershire Royal Hospital. The role covers property and tenancy administration for NHS employees and other key workers, with flexible hours.

Hours are 22.5 per week, typically 12:00 to 16:30, Monday to Friday; exact hours can be discussed. Salary range £25,936 to £30,000 per year, plus benefits and pension. A DBS check is required.