Accommodation Advisor (Part Time)

Sovereign Network Group; Gloucester; On-site; GBP 26,000 - 30,000; Part time

Benefits offered by this job

25 Days Holiday + Bank Holidays (with

an extra day every year up to 30 days

Chance to buy or sell holiday

3 wellbeing days and 2 volunteering

Matched pension up to 12%

Private medical/dental/critical Illnes

Wellbeing discounts and 24/7 virtual G

Job summary

Sovereign Network Group in Gloucester is recruiting a part-time Accommodation Advisor to join our team on-site at Gloucestershire Royal Hospital. The role covers tenancy administration, bookings, invoicing and resident support, with a focus on customer service for NHS staff and other Key Workers.

The position offers flexible hours (22.5 hours/week, typically 12:00–4:30pm, Mon–Fri) and a structured benefits package including pension, holidays, and health options. Basic DBS check required.

Qualifications

• Strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• Positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.
• Experience in hospitality, lettings, or shared accommodation is desirable.
• A DBS check will be required for the successful candidate.

Responsibilities

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following arrears process with customers who have fallen behind with charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and NHS Trusts and partners to meet housing needs.

Skills

Customer service

Organisational skills

Attention to detail

Multitasking

Independent working

Job description

Salary: £25,936.00 - £30,000.00 Per year

We've got an opportunity for a part time Accommodation Advisor to join our team based in Gloucester. Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more. Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers. This is a varied role with no two days the same, covering a wide range of property and tenancy administration. This role is part-time (22.5 hours per week), usually 12:00 pm - 4:30 pm Monday to Friday. We are happy to discuss how the hours are worked over the week.

What you'll be doing

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.


• Meeting and greeting customers, contractors, and visitors at reception.


• Raising purchase orders and invoices and ensuring they are paid.


• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.


• Supporting bookings, move-in and move-out processes, including key management and documentation.


• Carrying out site health and safety inspections and property checks.


• Logging repairs, liaising with contractors, and keeping residents updated.


• Managing post and general administration.


• Updating systems to maintain accurate occupancy, booking, and contact records.


• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.

What you'll need

• A strong customer focus with proven administration or customer service experience.


• Excellent organisational skills, with the ability to manage competing priorities.


• Attention to detail and confidence with figures (rent calculations and invoicing).


• Ability to multitask and work effectively in a busy environment.


• A positive, flexible, and proactive approach.


• Confidence working independently and as part of a team.


• Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.


• A DBS check will be required for the successful candidate.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)


• Chance to buy or sell holiday as part of our flexible benefits package


• 3 additional wellbeing days and 2 paid volunteering days


• Generous matched pension scheme up to 12% and Life cover at 4x salary


• Options for private medical insurance, dental insurance and critical illness cover


• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.