Accommodation Advisor (Part Time)

SNG (Sovereign Network Group); Gloucester; On-site; GBP 26,000 - 30,000; Part time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Private Medical Insurance

Pension scheme

Wellbeing days

Volunteer days

Job summary

Sovereign Network Group (SNG) is offering a part-time Accommodation Advisor role based in Gloucester, on-site at Gloucestershire Royal Hospital. The role covers property and tenancy administration for NHS employees and other key workers, with flexible hours.

Hours are 22.5 per week, typically 12:00 to 16:30, Monday to Friday; exact hours can be discussed. Salary range £25,936 to £30,000 per year, plus benefits and pension. A DBS check is required.

Qualifications

• Strong customer focus with proven administration or customer service experience.
• Excellent organisational skills with ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• Positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.

Responsibilities

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following arrears process with customers who have fallen behind with accommodation charges.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and NHS Trusts and partners to meet housing needs.

Skills

Customer service

Administration

Organisation

Attention to detail

Financial figures

Job description

Salary:

£25,936.00 - £30,000.00 Per year

We’ve got an opportunity for a part time Accommodation Advisor to join our team based in Gloucester.

Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more.

Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers.

This is a varied role with no two days the same, covering a wide range of property and tenancy administration.

This role is part-time (22.5 hours per week), usually 12:00 pm – 4:30 pm Monday to Friday. We are happy to discuss how the hours are worked over the week.

What you’ll be doing

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.

What you’ll need

• A strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• A positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.

Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.

A DBS check will be required for the successful candidate.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.