Part-Time Accommodation Advisor — NHS Housing Support

Sovereign Network Group; Gloucester; On-site; GBP 26,000 - 30,000; Part time

Benefits offered by this job

25 Days Holiday + Bank Holidays (with

an extra day every year up to 30 days

Chance to buy or sell holiday

3 wellbeing days and 2 volunteering

Matched pension up to 12%

Private medical/dental/critical Illnes

Wellbeing discounts and 24/7 virtual G

Job summary

Sovereign Network Group in Gloucester is recruiting a part-time Accommodation Advisor to join our team on-site at Gloucestershire Royal Hospital. The role covers tenancy administration, bookings, invoicing and resident support, with a focus on customer service for NHS staff and other Key Workers.

The position offers flexible hours (22.5 hours/week, typically 12:00–4:30pm, Mon–Fri) and a structured benefits package including pension, holidays, and health options. Basic DBS check required.

Qualifications

• Strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• Positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.
• Experience in hospitality, lettings, or shared accommodation is desirable.
• A DBS check will be required for the successful candidate.

Responsibilities

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following arrears process with customers who have fallen behind with charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and NHS Trusts and partners to meet housing needs.

Skills

Customer service

Organisational skills

Attention to detail

Multitasking

Independent working

Job description

Sovereign Network Group in Gloucester is recruiting a part-time Accommodation Advisor to join our team on-site at Gloucestershire Royal Hospital. The role covers tenancy administration, bookings, invoicing and resident support, with a focus on customer service for NHS staff and other Key Workers.

The position offers flexible hours (22.5 hours/week, typically 12:00–4:30pm, Mon–Fri) and a structured benefits package including pension, holidays, and health options. Basic DBS check required.