Parking Coordinator

Government Recruitment Service; Tetford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A government service provider in the UK is seeking a Parking Co-ordinator to provide administrative and project support to the National Parking Team. This full-time role involves managing customer service inquiries, financial tasks, and ensuring the smooth operation of parking services. Candidates should possess strong administrative skills and experience in customer service. Flexibility for blended working is available, with travel expected for occasional overnight stays.

Qualifications

• Experience in customer service and administrative roles.
• Ability to communicate effectively with various stakeholders.
• Comfortable working in a team environment and managing multiple tasks.

Responsibilities

• Provide administrative and project support to the National Parking Team.
• Monitor the shared Parking inbox and respond to queries.
• Liaise with contractors and suppliers to manage parking equipment service requests.
• Process visitor refunds and manage financial reconciliation tasks.
• Ensure parking policies and procedures are up to date.

Skills

Customer service skills

Administrative skills

Project management

Communication skills

Tools

CRM Software system – Connections

Job description

What you’ll do…

Forestry England are the biggest provider of outdoor recreation in the UK. We manage landscapes for wildlife to thrive, people to enjoy and as a source of sustainable wood.

Paid for parking applies at a number of our forests. The money raised from our car parks goes towards maintaining our visitor facilities including visitor centres, play areas, bike trails and other facilities.

Parking is an important service we provide to our visitors. Sitting within the national parking team, but working with colleagues across the organisation, the Parking Co-ordinator will provide administrative and project support to the National Parking Team in the delivery of day-to-day operating matters, as well as provide outstanding customer service to our visitors online and over the phone.

This is a permanent full-time role for 37 hours per week which will be worked across 5 days from Monday to Sunday each week. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7-day contract will be issued as standard. There is also an expectation that this role may be required to be on-call on a rota’d basis to act as a weekend and evening escalation contact.

Where you’ll work…

The location of this post is within the Customer Relations Team based in the Innovation Centre, Thetford, Norfolk, with flexibility for some optional blended working. The post responsibilities cover the whole of England, and it is expected that the post holder will need to travel occasionally (including some overnight stays).

The role will involve a wide range of office management functions including administration, customer service, contractor liaison, and responsibility for ensuring that everything in this business unit runs smoothly and to deadlines.

Key work areas include:

• monitor the shared Parking inbox; responding to car parking queries from the public, as well as internal general enquiries
• remote monitoring of barriered car park systems; responding to and assisting visitors over an intercom system
• liaising with external contractors and suppliers to manage parking equipment service requests raised by our internal district team
• processing visitor refunds as required
• raising purchase orders and processing invoices
• undertaking of monthly financial and banking reconciliation tasks
• collating and distributing parking information and business intelligence reports
• providing project management support during the implementation and mobilisations of projects
• contribution to various support tasks as required e.g., information and data gathering in preparation for analysis
• ensure parking related policy and procedural documentation is up to date, as well as the relevant parking guidance and information published either on the internal Forestry England intranet or public facing web pages
• working with the Membership team on parking issues
• working with the Customer Relations team utilising our CRM Software system – Connections
• managing diaries and organising meetings
• attend/minute meetings

And any other tasks, reasonably requested by your line manager.