Park Manager - Northampton

Gravity Active Entertainments; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading active entertainment company in Northampton seeks a Park Manager to oversee operations and drive team performance. The ideal candidate will possess strong leadership and financial skills, with experience in a customer-facing environment. You'll be responsible for delivering budgets, enhancing guest experiences, and fostering a positive team culture. The role involves some evening and weekend work. Opportunities for career development and additional perks are available.

Benefits

Monthly bonus opportunity

Career development through training

Central location with transport access

Discounted rates for Gravity sites

Employee Assistance Program

Contributory health insurance

Subsidised food and drink

Qualifications

• Strong background in leisure or entertainment management.
• Experience in delivering customer satisfaction and financial growth.
• Track record of talent recruitment and management.

Responsibilities

• Deliver the site budget through meticulous cost management.
• Ensure operational excellence across all departments.
• Innovate and promote ways to increase revenue.
• Assist Marketing with local initiatives.
• Support management teams with accident prevention.
• Foster a culture of effective people management.

Skills

Leadership

Effective communication

Financial acumen

Customer service

Team development

Job description

We believe in the power of play!

Situated in the heart of Sol Central, Northampton, Gravity is the UK’s biggest name in active entertainment, boasting a site full of the trampoline parks we’re famous for. A great place for families to create memories, spend a fun-filled afternoon, or burn off excess energy.

We’re excited to be recruiting for a Park Manager with a creative flair to lead our Northampton site. An engaging leader who can motivate and inspire a team, empowering them to succeed, and creating a team environment where fun can thrive.

More about you

We believe in creating a space where everyone feels safe to have fun, and we know our people are the ones creating this magic. Developing a confident team to deliver the business vision is a crucial part of this role, so we are looking for an adaptable leader who leads with a coaching first approach. Someone who is inquisitive, assertive, comfortable facing into challenging conversations with courage and care, who’s also happy to roll their sleeves up and deliver exceptional customer experience.

A strong background in the leisure or entertainment space would be ideal, but if you’ve been in a leadership position for a customer facing management role we’d love to hear from you.

To be successful in this role you will need to demonstrate an understanding of the commercial entertainment business. With strong financial skills, you will be able to show your experience in delivering sustained profit and growth.

Your key accountabilities and responsibilities

• Deliver the site budget, through meticulous planning, managing costs and protecting profit.
• Ensure the effective operations of all departments, with the highest standards of service and safety being always delivered.
• Continually seek and promote innovative ways of increasing revenue to maximise profitability, both in the short and long term.
• Assist the Marketing Department with the development and implementation of local marketing initiatives for each department.
• Oversee and support the management teams with accident prevention to ensure consistency across all areas.
• Maintain and develop a culture of effective people management within each department, through recruitment, performance management, training, development, and talent management of team members.
• Contribute to wider business strategy and ways of working by sharing best practice and what’s working for you.

Your experience

• Operational leadership in a customer facing business.
• A proven track record of attracting new customers and delivering consistently great guest experiences.
• Experience of managing a P&L, including financial sales budgets and stock control.
• A demonstratable track record of recruiting, developing, and retaining talent.

Your personal qualities

• You are a motivator with strong leadership skills.
• You can communicate effectively, adapting your leadership approach to suit the situation and the individual, with a coaching first mindset.
• Able to influence and work collaboratively at all levels across the business.
• Proactive organisational and time management skills.
• Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment.
• Knowledge of Health and Safety, Food and Consumer legislation and regulations.
• Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.

What’s in it for you?

• Opportunity to earn a monthly bonus
• Career development through our training academy
• Central location, close to train station and major bus routes
• Discounted rates for Gravity sites and products.
• Employee Assistance Program
• Contributary health insurance
• Subsidised food and drink on sites

#wearegravity #tigwag #fun