Parcel Delivery Support Specialist

DPD; Bicester; On-site; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4 x salary

Free onsite car parking

Discounted shopping (retail)

Eye tests and glasses support

Milestone days off

Job summary

DPD is recruiting for a Customer Service Advisor at our Bicester site. The role involves assisting internal and external customers with parcel collection or delivery matters, working with Drivers and Operations Managers to resolve issues and provide timely status updates.

Ideal candidates will have proven experience in a fast-paced customer service environment, strong communication, and a professional demeanor, with proficient Microsoft Office skills and a customer-focused mindset.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional at all times with willingness to go the extra mile.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Answer queries regarding delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.

Skills

Fast-paced environment

Strong communication

Polite & professional

Microsoft Office

Self-motivation

Customer-focused

Tools

Microsoft Office

Job description

DPD is recruiting for a Customer Service Advisor at our Bicester site. The role involves assisting internal and external customers with parcel collection or delivery matters, working with Drivers and Operations Managers to resolve issues and provide timely status updates.

Ideal candidates will have proven experience in a fast-paced customer service environment, strong communication, and a professional demeanor, with proficient Microsoft Office skills and a customer-focused mindset.