Customer Experience Advisor - Delivery & Logistics

DPD; Basingstoke; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on a

Free onsite car parking for all

Health Kiosks visiting every location

Discounted shopping from 100’s of Ret?

Milestone Days off

Eye tests and support with glasses

Job summary

DPD is seeking a customer service advisor in the UK to support both internal and external customers with parcel collection or delivery. You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, solve problems and take ownership of resolutions.

The role emphasizes fast-paced service, excellent communication, and professionalism, with opportunities to promote DPD products and services to customers.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner and the ability to build quick rapport with customers.
• Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Assist internal and external customers with the collection or delivery of their parcel.
• Work closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively solve problems and own resolutions.
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Fast-paced customer service

Telephone skills

Professionalism

MS Office

Problem solving

DPD values

Job description

DPD is seeking a customer service advisor in the UK to support both internal and external customers with parcel collection or delivery. You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, solve problems and take ownership of resolutions.

The role emphasizes fast-paced service, excellent communication, and professionalism, with opportunities to promote DPD products and services to customers.