Customer Service Advisor – Fast-Paced Delivery Support

DPD Group; Newbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Life assurance 4x salary

Free onsite parking

Health kiosks

Discounted shopping

Milestone days off

Free eye tests

Job summary

DPD Group in Newbury is seeking a motivated customer service advisor to support internal and external customers with parcel collection and delivery. You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, proactively solve problems and own resolutions.

The role requires experience in fast-paced customer service, strong communication, and a proactive, can-do attitude. The position offers progression opportunities and a comprehensive benefits package.

Qualifications

• Proven experience in a fast paced customer service environment.
• Strong communication skills with confident telephone manner.
• Polite and professional at all times; willing to go the extra mile.
• Excellent administration skills and ability to use Microsoft Office programs.
• Self-motivation and initiative to effectively problem solve.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Carry out thorough investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Customer service

Communication

Professionalism

MS Office

Initiative

Teamwork

Job description

DPD Group in Newbury is seeking a motivated customer service advisor to support internal and external customers with parcel collection and delivery. You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, proactively solve problems and own resolutions.

The role requires experience in fast-paced customer service, strong communication, and a proactive, can-do attitude. The position offers progression opportunities and a comprehensive benefits package.