Delivery Customer Care Specialist

DPD; Dartford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary on join

Free onsite car parking

Health Kiosks at locations

Discounted shopping (up to 5% at many

Milestone Days off

Eye tests and glasses support

Job summary

DPD is seeking a Customer Services Advisor in Dartford to support internal and external customers with parcel collection or delivery queries. You will work with Drivers, Shift Managers and Operations Managers to identify issues, investigate missing parcels, and resolve disputes while promoting company services.

The role emphasizes a fast-paced environment with a focus on accuracy, empathy, and excellent communication.

Qualifications

• Experience in fast-paced customer service environment.
• Excellent communication and rapport-building skills.
• Polite, professional, and willing to go the extra mile.
• Strong admin skills and ability to use Microsoft Office.
• Self-motivated with initiative to solve problems.
• Align with DPD values: Passion, Respect, Honesty, Flexibility, Hard Work, Accountability.

Responsibilities

• Answer queries regarding delivery status and POD.
• Carry out investigations for missing parcels and resolve disputes.
• Assist customers regarding collection or delivery of parcels.
• Promote DPD products and services to customers.

Skills

Customer service experience

Strong communication

Telephone manner

Administration (MS Office)

Self-motivation

Problem solving

DPD values

Tools

Microsoft Office

Job description

DPD is seeking a Customer Services Advisor in Dartford to support internal and external customers with parcel collection or delivery queries. You will work with Drivers, Shift Managers and Operations Managers to identify issues, investigate missing parcels, and resolve disputes while promoting company services.

The role emphasizes a fast-paced environment with a focus on accuracy, empathy, and excellent communication.