Parcel Customer Service Advisor - 6 Month FTC

DPD Group UK; Birmingham; Sur place; GBP 15 000 - 26 000; Plein temps

Avantages offerts par ce poste

Holiday trading

Enhanced maternity and paternity

Free life assurance 4x salary

Free onsite car parking

Discounted shopping across retailers

Milestone days off

Free eye tests / glasses support

Résumé du poste

DPD Group UK is seeking a Customer Service Advisor for a 6-month fixed term contract at the Birmingham site. You will handle customer inquiries related to parcel collection and delivery, coordinate with drivers and operations staff to resolve issues, and ensure accurate POD provisioning and delivery status updates.

The role requires proven fast-paced customer service experience, excellent communication, and strong administration skills.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with confident telephone manner.
• Polite and professional with a willingness to go the extra mile.
• Excellent administration skills and ability to use Microsoft Office.
• Self-motivation and initiative to effectively problem solve.
• Demonstrate DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsabilités

• Assist customers regarding delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Collaborate with Drivers, Shift Managers and Operations Managers to identify and resolve issues.

Connaissances

Customer service experience

Communication skills

Administration

Problem solving

Self-motivation

Outils

Microsoft Office

Description du poste

DPD Group UK is seeking a Customer Service Advisor for a 6-month fixed term contract at the Birmingham site. You will handle customer inquiries related to parcel collection and delivery, coordinate with drivers and operations staff to resolve issues, and ensure accurate POD provisioning and delivery status updates.

The role requires proven fast-paced customer service experience, excellent communication, and strong administration skills.