Customer Service Specialist - Fast-Paced Logistics (6-Month FTC)

DPD Group UK; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4 x salary on join

Free onsite car parking

Discounted shopping from retailers

Milestone days off

Job summary

DPD Group UK is seeking a Customer Service Advisor on a 6 Month Fixed Term Contract to support internal and external customers with parcel collection and delivery queries. You will work closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively solve problems, and take ownership of resolutions.

The role requires experience in a fast paced customer service setting, excellent communication, and a willingness to go the extra mile to satisfy customers.

Qualifications

• Proven experience in a fast paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Willingness to go the extra mile to exceed customer expectations.
• Excellent administration skills using Microsoft Office programmes.

Responsibilities

• Answer queries regarding delivery status and provide Proof of Delivery (POD).
• Conduct investigations for missing parcels and resolve delivery disputes.

Skills

Customer service experience

Strong communication

Rapport building

Microsoft Office proficiency

Tools

Microsoft Office

Job description

DPD Group UK is seeking a Customer Service Advisor on a 6 Month Fixed Term Contract to support internal and external customers with parcel collection and delivery queries. You will work closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively solve problems, and take ownership of resolutions.

The role requires experience in a fast paced customer service setting, excellent communication, and a willingness to go the extra mile to satisfy customers.