Customer Service Advisor (6-Month FTC) – Parcel Delivery

DPD; Tees Valley; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Free onsite car parking

Discounted shopping from 100’s ofretai

Milestone Days off

Eye tests and glasses support

Job summary

DPD is seeking a Customer Service Advisor on a 6-month fixed term to support customers about deliveries. You will work with drivers and operations teams to resolve delivery issues and answer status queries.

The role requires proven experience in fast-paced customer service, excellent communication, and proficient use of Microsoft Office. Benefits include day-one rewards and a competitive salary.

Qualifications

• Fast paced customer service experience.
• Strong communication and rapport-building skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Answer delivery-status queries and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Collaborate with Drivers and Operations Managers to resolve issues.

Skills

Fast paced environment

Communication skills

Telephone manners

Microsoft Office

Self-motivation

Problem solving

Tools

Microsoft Office

Job description

DPD is seeking a Customer Service Advisor on a 6-month fixed term to support customers about deliveries. You will work with drivers and operations teams to resolve delivery issues and answer status queries.

The role requires proven experience in fast-paced customer service, excellent communication, and proficient use of Microsoft Office. Benefits include day-one rewards and a competitive salary.