Customer Service Advisor - 6-Month FTC (Delivery Support)

DPD Group UK; Wolverhampton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary

Free onsite car parking

Health Kiosks at locations

Discounted shopping from retailers

Milestone Days off

Eye tests / glasses support

Job summary

DPD Group UK is seeking a Customer Service Advisor for a 6 month fixed term contract in Wolverhampton. You will handle delivery status queries, supply PODs, and investigate missing parcels while promoting DPD services to customers. You’ll collaborate with drivers and managers to resolve issues in a fast-paced environment.

The role emphasizes strong communication, professional conduct, and a proactive approach to customer care, with benefits starting on day one and a focus on progression.

Qualifications

• Experience in a fast paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional at all times with a willingness to go the extra mile.
• Excellent administration skills and competence with Microsoft Office.
• Self-motivation and initiative to effectively problem solve.

Responsibilities

• Answer queries related to delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.
• Work closely with Drivers, Shift Managers and Operations Managers to identify issues and take ownership for resolution.

Skills

Fast-paced environment

Strong communication

Telephone manner

Microsoft Office

Problem solving

Job description

DPD Group UK is seeking a Customer Service Advisor for a 6 month fixed term contract in Wolverhampton. You will handle delivery status queries, supply PODs, and investigate missing parcels while promoting DPD services to customers. You’ll collaborate with drivers and managers to resolve issues in a fast-paced environment.

The role emphasizes strong communication, professional conduct, and a proactive approach to customer care, with benefits starting on day one and a focus on progression.