Customer Service Advisor – 6 Month FTC, Parcel Delivery
DPD
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Benefits offered by this job
Job summary
DPD is seeking a Customer Service Advisor on a 6-month fixed-term contract in Gloucester to handle internal and external customer inquiries about parcel collection and delivery. You will collaborate with Drivers and Operations Managers to resolve issues and ensure smooth service delivery.
Join a busy, fast-paced team offering competitive benefits and opportunities to progress within the business. Training and support are provided to help you exceed customer expectations and deliver a world-class
Qualifications
- Proven experience in a fast-paced customer service environment.
- Strong communication skills with a confident telephone manner.
- Polite, professional, and willing to go the extra mile to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
Responsibilities
- Answer queries regarding delivery status and provide Proof of Delivery (POD).
- Carry out thorough investigations for missing parcels and resolve delivery disputes.
- Work with Drivers, Shift Managers and Operations Managers to identify and solve issues.
Skills
Tools
Job description
DPD is seeking a Customer Service Advisor on a 6-month fixed-term contract in Gloucester to handle internal and external customer inquiries about parcel collection and delivery. You will collaborate with Drivers and Operations Managers to resolve issues and ensure smooth service delivery.
Join a busy, fast-paced team offering competitive benefits and opportunities to progress within the business. Training and support are provided to help you exceed customer expectations and deliver a world-class
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