Customer Service Advisor (6-Month FTC) — Fast-Paced Support

DPD; Gloucester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4x salary

Free onsite car parking

Discounted shopping programs

Milestone days off

Eye tests and glasses support

Job summary

DPD is seeking a Customer Service Advisor for a 6 Month Fixed Term Contract in the UK. You will support internal and external customers with parcel collection and delivery, coordinating with Drivers and Operations Managers to resolve issues.

The role requires proven experience in a fast-paced customer service environment, strong communication, and solid admin skills using Microsoft Office. A proactive, courteous approach is essential, with a readiness to go the extra mile.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite, professional and willing to go the extra mile to satisfy the customer.
• Excellent administration skills and ability to use Microsoft Office.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.

Skills

Fast-paced environment

Communication skills

Polite and professional

Self-motivation

DPD values

Tools

Microsoft Office

Job description

DPD is seeking a Customer Service Advisor for a 6 Month Fixed Term Contract in the UK. You will support internal and external customers with parcel collection and delivery, coordinating with Drivers and Operations Managers to resolve issues.

The role requires proven experience in a fast-paced customer service environment, strong communication, and solid admin skills using Microsoft Office. A proactive, courteous approach is essential, with a readiness to go the extra mile.