Delivery Customer Service Advisor (6-Month FTC) – Growth & Impact

DPD Group UK; Lower Blandford St Mary; On-site; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Free onsite car parking for all

Discounted shopping from retailers

Milestone Days off

Eye tests support for screen users

Job summary

DPD Group UK in Bournemouth is seeking a Customer Service Advisor on a 6-month fixed-term contract. You will support internal and external customers with parcel delivery or collection, coordinating with drivers and managers in a busy, growing logistics operation.

The role requires solid customer service experience, excellent communication, and proficient Microsoft Office skills. You’ll benefit from a competitive salary up to £25,528.04 plus benefits and an inclusive, career‑focused environment.

Qualifications

• Proven experience in fast-paced customer service.
• Strong communication with confident telephone manner.
• Polite, professional, and willing to go the extra mile.
• Excellent administration skills with Microsoft Office.
• Self-motivated with proactive problem solving.
• Demonstrate the DP D DNA values: Passion, Respect, Honesty, Flexibility, Caring, Accountability.

Responsibilities

• Answer queries on delivery status and supply Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Collaborate with Drivers, Shift Managers and Operations Managers to resolve issues.

Skills

Customer service

Strong communication

Telephone manner

Professionalism

Microsoft Office

Problem solving

Tools

Microsoft Office Suite

Job description

DPD Group UK in Bournemouth is seeking a Customer Service Advisor on a 6-month fixed-term contract. You will support internal and external customers with parcel delivery or collection, coordinating with drivers and managers in a busy, growing logistics operation.

The role requires solid customer service experience, excellent communication, and proficient Microsoft Office skills. You’ll benefit from a competitive salary up to £25,528.04 plus benefits and an inclusive, career‑focused environment.