Paediatric Ward Clerk - Kempton Day Bed Unit

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS Trust in Reading is seeking a Paediatric Ward Clerk for the Kempton Day Bed Unit. This full-time position requires excellent customer care and communication skills to provide front of house support for paediatric patients. Responsibilities include patient check-in, administrative support for the clinical team, and handling enquiries efficiently. Preferred qualifications include GCSE in English and completion of an NHS administration course. This role is ideal for those new to the NHS.

Qualifications

• Must have GCSE or equivalent grades including English.
• Completion of NHS administration course preferred.
• Experience in customer care and communication is essential.

Responsibilities

• Provide front of house reception for paediatric patients.
• Check patients in on hospital IT systems and guide them.
• Support the clinical ward team with administrative tasks.
• Handle telephone enquiries and requests professionally.

Skills

Customer care skills

IT literacy

Communication skills

Education

GCSE or Equivalent A-C grades (including English)

NHS administration course completion

Job description

Paediatric Ward Clerk - Kempton Day Bed Unit

Band 2 Paediatric Ward Clerk - Kempton Day Bed Unit

Our Paediatrics department is excited to advertise a permanent full-time Ward Clerk position in our children's Kempton Day Bed Unit.

This post is a good introduction into the NHS, acting as front of house reception for paediatric patients attending same day procedures and those from Children's A&E to our Same Day Emergency Care unit.

The successful applicant must have a calm and kind demeanor, want to work with the public and display good IT literacy skills alongside the ability to multi-task activities within a supportive team.

Main duties of the job

• Front of house representation for the named ward, to meet and greet patients and families upon arrival. Ensure all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values.
• Reception duties, checking patients in on hospital IT systems, communicate with clinical staff of arrivals and guiding patients and their relatives to appropriate waiting areas.
• Support nursing and clinical ward team with all administrative duties required for the role.
• Answering telephone enquiries promptly and efficiently, handling a variety of requests in a professional manner whilst upholding the hospitals CARE values throughout the interaction.

Person Specification

Please refer to the attached Job Description and Person Specification for further details of the role.

Qualifications

• GCSE or Equivalent A-C grades (including English)
• NHS administration course completion

Experience

• Experience in a customer care role with excellent communication skills
• NHS administration experience/working in a patient facing role either in primary or secondary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.