Packaging CS/Sales Team Lead - Manufacturing

Kairos Recruitment; Gayton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service/Sales Team Leader in Gayton, England. The ideal candidate will lead a busy team across two sites and ensure high customer satisfaction. Key responsibilities include oversight of operations, coaching staff, and supporting sales activities. Candidates should have a strong background in a manufacturing environment and at least four years of management experience. Benefits include profit sharing, pension, and additional leave.

Benefits

Profit sharing

Company pension

Additional leave

Company events

Free parking

Sick pay

Discounted or free food

Free flu jabs

Qualifications

• Experience leading teams in a fast-paced manufacturing environment.
• Ability to motivate, coach, and develop a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and support a team of around 12 staff across two sites.
• Oversee daily operations for order processing and customer communication.
• Maintain high customer satisfaction levels by resolving issues.

Skills

Proven experience leading customer service or internal sales teams

Strong leadership skills

Excellent interpersonal and communication skills

Confident analysing KPIs and performance metrics

Strong IT skills including CRM systems

Commercial awareness

Experience in FMCG or similar sectors

Minimum four years of team management experience

B2B experience of at least five years

Tools

CRM systems

MS Office

Reporting tools

Job description

A leading recruitment agency is seeking a Customer Service/Sales Team Leader in Gayton, England. The ideal candidate will lead a busy team across two sites and ensure high customer satisfaction. Key responsibilities include oversight of operations, coaching staff, and supporting sales activities. Candidates should have a strong background in a manufacturing environment and at least four years of management experience. Benefits include profit sharing, pension, and additional leave.