Overnight Guest Services Supervisor

DHM BIRM - Front Desk; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Birmingham seeks a Night Supervisor to lead the night team ensuring guests' comfort and safety. You will manage check-ins and check-outs, supervise security protocols, and maintain communication with guests. Ideal candidates will be flexible, customer-oriented, and possess prior experience in a similar role. This position offers competitive pay, extensive training opportunities, and various staff perks to enhance your wellbeing and career growth.

Benefits

Complimentary Leisure Club Membership

Discounted Hotel Accommodation

Meals in Associate Dining Facility

20 days holiday plus 8 Bank Holidays

Pension and Life Assurance

Comprehensive Training and Development programs

Qualifications

• Previous experience in a similar role or as a night team member.
• Ability to work overnight shifts.
• Strong communication skills.

Responsibilities

• Lead and supervise the team on nights and ensure safety.
• Complete regular walkrounds to ensure building security.
• Process guest check-ins and check-outs.

Skills

Team-oriented attitude

Flexibility

Problem-solving skills

Multi-tasking

Warm, people-oriented demeanor

Job description

A leading hotel chain in Birmingham seeks a Night Supervisor to lead the night team ensuring guests' comfort and safety. You will manage check-ins and check-outs, supervise security protocols, and maintain communication with guests. Ideal candidates will be flexible, customer-oriented, and possess prior experience in a similar role. This position offers competitive pay, extensive training opportunities, and various staff perks to enhance your wellbeing and career growth.