Overnight Guest Experience & Safety Manager

Harri; United Kingdom; Remote; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus up to £1,500

Food discounts

Job summary

Heartwood Collection is seeking a Night Manager to oversee overnight operations, guest safety, and property standards in the UK. You will manage late check-ins/outs, carry out night audits, and ensure seamless handovers to the morning team while prioritising health and safety throughout the shift.

This role emphasizes meticulous care, reliability, and strong system use to maintain guest satisfaction during overnight hours across our growing estate in Lewes and surrounding areas.

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Able to work night shifts, mainly weekends.
• Strong organisational and communication skills.
• Reliable and detail-oriented.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades through the PMS.
• Perform night audits including safety and compliance checks; hand over with Management Team.
• Ensure breakfast service preparation and thorough shift handover.
• Manage cleaning duties and oversee property cleanliness and standards.
• Evacuate the property following procedures during alarms.

Skills

Attention to detail

Organised

PMS proficiency

Problem solving

Night management experience

Tools

PMS software

Job description

Heartwood Collection is seeking a Night Manager to oversee overnight operations, guest safety, and property standards in the UK. You will manage late check-ins/outs, carry out night audits, and ensure seamless handovers to the morning team while prioritising health and safety throughout the shift.

This role emphasizes meticulous care, reliability, and strong system use to maintain guest satisfaction during overnight hours across our growing estate in Lewes and surrounding areas.