Night Manager

Hareoldredding; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Program (Hospital.

EarlyPay

Enhanced parental leave

Referral bonus £1,500

Food discounts at Heartwood Inns

Cycle to Work

Birthday gift

Long Service Recognition

Reward Gateway discounts

Job summary

Heartwood Collection is seeking a meticulous Night Manager to oversee overnight operations, guest safety, and the cleanliness of public areas. You will handle late check-ins, audits, and ensure smooth handovers to the day team.

The role requires 1-2 years of Night Manager experience in hospitality, with strong organizational skills and the ability to work independently. We offer supportive benefits and opportunities across an expanding estate.

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Well-organised and able to work with systems and communicate effectively.
• Reliable, detail-oriented with a proactive problem-solving mindset.

Responsibilities

• Handle late guest check-ins and room allocations via the PMS
• Perform night audits including safety and compliance checks and hand over with the Management Team
• Ensure breakfast service preparation and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property following the fire alarm procedures

Skills

Night Manager experience

Well-organised

Systems & communication

Job description

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager

As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsbole for the cleaniness of the public areas.

Key Responsibilities:

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

What we offer:

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently1-2 years experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship

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