Night Manager — Overnight Operations & Guest Care

Heartwood Collection; Lewes; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity Leave

Referral Bonus

Staff Discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Night Manager to safeguard guests and ensure smooth operations during overnight hours. You’ll deliver high-quality guest care, uphold health and safety standards, and supervise cleanliness across public areas.

We offer compelling benefits including Employee Assistance Program, EarlyPay, enhanced maternity/paternity leave, a generous referral bonus, and substantial staff discounts. There are progression opportunities across our expanding estate.

Qualifications

• 1–2 years experience as a Night Manager in hotel or hospitality
• Detail-oriented, reliable and well-organised
• Strong communication and problem-solving skills
• Able to work lone shifts and manage night operations

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades via PMS
• Perform night audits including safety, security and compliance checks; handover with Management Team
• Ensure breakfast service prep is completed and provide thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate property following fire alarms and company procedures

Skills

Night management

Attention to detail

Organisational skills

Communication

Tools

PMS

Job description

Heartwood Collection is seeking a Night Manager to safeguard guests and ensure smooth operations during overnight hours. You’ll deliver high-quality guest care, uphold health and safety standards, and supervise cleanliness across public areas.

We offer compelling benefits including Employee Assistance Program, EarlyPay, enhanced maternity/paternity leave, a generous referral bonus, and substantial staff discounts. There are progression opportunities across our expanding estate.