Flexible Night Operations & Guest Safety Lead

The White Hart, Lewes; Lewes; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay access

Maternity Leave

Paternity Leave

Referral Bonus

Discounts on meals

Job summary

Heartwood Collection is seeking a meticulous Night Porter to safeguard guests and maintain the property during overnight hours. You will assist the Night Manager, perform cleaning tasks, handle late check-ins, and contribute to nightly audits while ensuring health, safety, and security standards are met.

The role requires 1–2 years of relevant experience, strong attention to detail, and the ability to work independently when managers are off.

Qualifications

• 1–2 years of experience as a Night Porter or Auditor in a hotel or hospitality setting.
• Meticulous, reliable and detail-oriented.
• Able to learn systems and audits for overnight operations.

Responsibilities

• Assist the Night Manager to ensure guest safety and smooth overnight operations.
• Perform cleaning duties and maintain property standards.
• Handle late check-ins, early check-outs and reservation checks.
• Support night audits, including fire, health & safety, and security checks.
• Prepare for breakfast service and provide shift handovers.
• Follow emergency procedures, including fire evacuations.

Skills

Attention to detail

Reliability

Organised

Overnight operations

Guest service

Job description

Heartwood Collection is seeking a meticulous Night Porter to safeguard guests and maintain the property during overnight hours. You will assist the Night Manager, perform cleaning tasks, handle late check-ins, and contribute to nightly audits while ensuring health, safety, and security standards are met.

The role requires 1–2 years of relevant experience, strong attention to detail, and the ability to work independently when managers are off.