Overnight Guest Experience Leader

Hareoldredding; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Program (Hospital.

EarlyPay

Enhanced parental leave

Referral bonus £1,500

Food discounts at Heartwood Inns

Cycle to Work

Birthday gift

Long Service Recognition

Reward Gateway discounts

Job summary

Heartwood Collection is seeking a meticulous Night Manager to oversee overnight operations, guest safety, and the cleanliness of public areas. You will handle late check-ins, audits, and ensure smooth handovers to the day team.

The role requires 1-2 years of Night Manager experience in hospitality, with strong organizational skills and the ability to work independently. We offer supportive benefits and opportunities across an expanding estate.

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Well-organised and able to work with systems and communicate effectively.
• Reliable, detail-oriented with a proactive problem-solving mindset.

Responsibilities

• Handle late guest check-ins and room allocations via the PMS
• Perform night audits including safety and compliance checks and hand over with the Management Team
• Ensure breakfast service preparation and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property following the fire alarm procedures

Skills

Night Manager experience

Well-organised

Systems & communication

Job description

Heartwood Collection is seeking a meticulous Night Manager to oversee overnight operations, guest safety, and the cleanliness of public areas. You will handle late check-ins, audits, and ensure smooth handovers to the day team.

The role requires 1-2 years of Night Manager experience in hospitality, with strong organizational skills and the ability to work independently. We offer supportive benefits and opportunities across an expanding estate.