Night Manager

Heartwood Collection; Lewes; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity Leave

Referral Bonus

Staff Discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Night Manager to safeguard guests and ensure smooth operations during overnight hours. You’ll deliver high-quality guest care, uphold health and safety standards, and supervise cleanliness across public areas.

We offer compelling benefits including Employee Assistance Program, EarlyPay, enhanced maternity/paternity leave, a generous referral bonus, and substantial staff discounts. There are progression opportunities across our expanding estate.

Qualifications

• 1–2 years experience as a Night Manager in hotel or hospitality
• Detail-oriented, reliable and well-organised
• Strong communication and problem-solving skills
• Able to work lone shifts and manage night operations

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades via PMS
• Perform night audits including safety, security and compliance checks; handover with Management Team
• Ensure breakfast service prep is completed and provide thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate property following fire alarms and company procedures

Skills

Night management

Attention to detail

Organisational skills

Communication

Tools

PMS

Job description

£16.10 per hour 30-hour average Mainly Weekend nights with variation for cover At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager

£16.10 per hour 30-hour average Mainly Weekend nights with variation for cover At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.

Key Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

Night Manager What We Offer

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

Night Manager About You

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1-2 years experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Please note, we cannot take applications from overseas or that require sponsorship