Overnight Concierge & Resident Services Lead

Vita Student; Newcastle upon Tyne; Hybrid; GBP 15.000 - 22.000; Teilzeit

Benefits dieser Stelle

28 days holiday pro‑rata

Perkbox access

Pension plan (Royal London)

Zusammenfassung

Vita Student is recruiting an Overnight Customer Service Assistant based in Newcastle. The role combines customer service, reception, resident support and facilities management to ensure a seamless, five‑star experience for students during overnight hours.

You will work 9pm–6am, 27 hours per week minimum, with overtime opportunities. Aiming to maintain premium living environments, the role requires flexibility across days and a proactive, friendly approach.

Qualifikationen

• Experience delivering customer service in hospitality, student accommodation or similar environments.
• Ability to maintain a high standard of presentation and cleanliness in communal spaces.
• Comfortable using digital systems and software to support daily operations.

Aufgaben

• Provide warm, professional reception for students, guests and visitors.
• Manage parcel deliveries and ensure smooth collection experience.
• Respond to resident enquiries with guidance and practical support.
• Act as first point of contact for incidents, emergencies or welfare concerns.
• Maintain safety, security and welcoming atmosphere during overnight hours.
• Assist with regular cleaning and upkeep of communal areas and facilities.

Kenntnisse

Customer service

Hospitality experience

Communication skills

Organization

Problem solving

Night shift

Independent worker

Jobbeschreibung

Vita Student is recruiting an Overnight Customer Service Assistant based in Newcastle. The role combines customer service, reception, resident support and facilities management to ensure a seamless, five‑star experience for students during overnight hours.

You will work 9pm–6am, 27 hours per week minimum, with overtime opportunities. Aiming to maintain premium living environments, the role requires flexibility across days and a proactive, friendly approach.