Overnight Customer Service & Facilities Assistant (Edinburgh)

Vita Group; City of Edinburgh; Vor Ort; GBP 15.000 - 22.000; Teilzeit

Benefits dieser Stelle

Holidays pro-rata

Perkbox access

Royal London Pension

Zusammenfassung

Vita Student in Edinburgh is seeking an Overnight Customer Service Assistant to deliver a personalised, proactive resident experience during night hours. You will combine reception, resident support and facilities care to maintain a safe, clean and welcoming building across the night shift.

Responsibilities include greeting residents, handling enquiries, managing parcels, and responding to incidents while ensuring the high standards Vita Student is known for are upheld.

Qualifikationen

• Experience delivering exceptional customer service within hospitality, hotels, student accommodation or similar.
• Hands-on approach to maintaining clean, safe and welcoming spaces with attention to detail.
• Comfortable using a range of digital systems and software to support operations.

Aufgaben

• Provide a warm, professional reception experience for students, guests and visitors.
• Respond confidently to resident enquiries, offer guidance and practical support.
• Take ownership of challenges and deliver effective solutions.
• Manage parcel deliveries and ensure smooth collection experience.
• Act as first contact for incidents or welfare concerns and escalate when required.
• Maintain a safe, secure and welcoming atmosphere across the residence overnight.

Kenntnisse

Customer service

Hospitality experience

Communication

Problem solving

Night shift

Reliability

Jobbeschreibung

Vita Student in Edinburgh is seeking an Overnight Customer Service Assistant to deliver a personalised, proactive resident experience during night hours. You will combine reception, resident support and facilities care to maintain a safe, clean and welcoming building across the night shift.

Responsibilities include greeting residents, handling enquiries, managing parcels, and responding to incidents while ensuring the high standards Vita Student is known for are upheld.