Overnight Guest Services Specialist - Night Shift

Vita Student; City of Edinburgh; Hybrid; GBP 19,000 - 24,000; Part time

Benefits offered by this job

28 days paid holiday

Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Right to Work & DBS

Job summary

Vita Student is seeking an Overnight Customer Service Assistant in Edinburgh to deliver a high-quality resident experience overnight. You will combine customer service with facilities support, ensuring a safe, welcoming and well-presented environment across the night shift.

Responsibilities include reception duties, handling resident enquiries, parcel management, and incident response while maintaining premium standards and a 24/7 operation mindset.

Qualifications

• Experience delivering exceptional customer service within hospitality or student accommodation.
• Hands-on approach to maintaining clean, safe and welcoming spaces.
• Experience working in a night shift, overnight, reception, concierge, front‑of‑house or guest services role would be advantageous.

Responsibilities

• Provide a warm, professional reception for students, guests and visitors.
• Respond confidently to resident enquiries with guidance and information.
• Manage parcel deliveries and ensure smooth collection experiences.
• Act as first contact for incidents, emergencies or welfare concerns and escalate as needed.
• Maintain safety, cleanliness and presentation across the residence overnight.

Skills

Customer service

Night shift experience

Hospitality experience

Digital systems

Prioritization

Problem solving

Tools

Digital systems

Job description

Vita Student is seeking an Overnight Customer Service Assistant in Edinburgh to deliver a high-quality resident experience overnight. You will combine customer service with facilities support, ensuring a safe, welcoming and well-presented environment across the night shift.

Responsibilities include reception duties, handling resident enquiries, parcel management, and incident response while maintaining premium standards and a 24/7 operation mindset.