Overnight Student Experience Host & Concierge

Vita Group; Newcastle upon Tyne; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

28 days holiday pro‑rata

Perkbox access

Royal London Pension (3% company)

Parties & events

Career development

24/7 Employee Assistance

Right to Work & DBS checks

Job summary

Vita Student is seeking an Overnight Customer Service Assistant in Newcastle to deliver a warm, professional reception and support overnight operations at our student residences. You will handle guest inquiries, parcel management, safety checks and facilities tasks across the night shift (9pm–6am), ensuring a clean, welcoming and secure environment for residents and visitors.

Join a vibrant, international community where you’ll work independently during night hours, prioritise guest comfort,

Qualifications

• Experience delivering customer service in hospitality, student accommodation or similar settings.
• Ability to respond to resident enquiries with a positive, professional attitude.
• Strong organisation, communication and problem-solving skills.

Responsibilities

• Provide warm, professional reception for students, guests and visitors.
• Respond to enquiries, offer guidance and resolve issues during overnight hours.
• Manage parcel deliveries and maintain a safe, welcoming environment.
• Carry out routine checks and maintain cleanliness across communal areas.
• Support building operations, safety and resident experience through the night.

Skills

Customer service

Night shift

Hospitality

Communication

Problem solving

Multitasking

Teamwork

Job description

Vita Student is seeking an Overnight Customer Service Assistant in Newcastle to deliver a warm, professional reception and support overnight operations at our student residences. You will handle guest inquiries, parcel management, safety checks and facilities tasks across the night shift (9pm–6am), ensuring a clean, welcoming and secure environment for residents and visitors.

Join a vibrant, international community where you’ll work independently during night hours, prioritise guest comfort,