Overnight Guest Services Assistant

Vita Student; Coventry; Hybrid; GBP 18,000 - 21,000; Part time

Job summary

Vita Student is hiring an Overnight Customer Service Assistant in Coventry to deliver a personalised resident experience during night hours. You will combine customer service, reception, facilities support and building operations to maintain a safe, welcoming environment across the residence.

The role requires a proactive approach, strong communication and the ability to work independently on night shifts with flexibility across weekdays and weekends.

Qualifications

• Experience delivering customer service in hospitality, hotels or student accommodation.
• Hands-on approach to maintaining clean, safe and welcoming spaces.
• Comfortable using digital systems to support daily operations.

Responsibilities

• Provide a warm, professional reception experience for students, guests and visitors.
• Respond confidently to resident enquiries with guidance and practical support.
• Manage parcel deliveries and ensure smooth collection experiences.
• Act as first point of contact for incidents or welfare concerns and escalate when required.

Skills

Customer service

Night shift

Reception skills

Education

Hospitality experience

Tools

Digital systems

Job description

Vita Student is hiring an Overnight Customer Service Assistant in Coventry to deliver a personalised resident experience during night hours. You will combine customer service, reception, facilities support and building operations to maintain a safe, welcoming environment across the residence.

The role requires a proactive approach, strong communication and the ability to work independently on night shifts with flexibility across weekdays and weekends.