Edinburgh Overnight Customer Service Associate

Vita Student; City of Edinburgh; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Pro‑rated holidays

Perkbox

Pension plan

Employee benefits

Job summary

Vita Student is seeking an Overnight Customer Service Assistant in Edinburgh. You will deliver a personalised resident experience, combining customer service with facilities support to ensure a safe, welcoming environment during 9pm–6am shifts.

The role involves reception duties, handling inquiries, parcel management and maintaining high standards throughout the night. Ideal candidates bring guest-facing experience in hospitality or student accommodation, with calm, proactive problem-solving and

Qualifications

• Experience delivering exceptional customer service within hospitality or student accommodation.
• Hands-on approach to maintaining safe, clean and welcoming spaces during night hours.
• Confident with using digital systems to support day-to-day operations.

Responsibilities

• Provide warm, professional reception for students, guests and visitors.
• Respond to resident enquiries with guidance and practical support.
• Manage parcel deliveries and ensure smooth collection.
• Act as first contact for incidents or welfare concerns during overnight shifts.
• Maintain cleanliness and presentation of communal areas and resident amenities.
• Carry out regular building inspections and safety checks during shifts.

Skills

Customer service

Night shift

Reception skills

Hospitality experience

Job description

Vita Student is seeking an Overnight Customer Service Assistant in Edinburgh. You will deliver a personalised resident experience, combining customer service with facilities support to ensure a safe, welcoming environment during 9pm–6am shifts.

The role involves reception duties, handling inquiries, parcel management and maintaining high standards throughout the night. Ideal candidates bring guest-facing experience in hospitality or student accommodation, with calm, proactive problem-solving and