Overnight Guest Services Assistant

Vita Group; Coventry; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holidays

Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Job summary

Vita Student in Coventry is seeking an Overnight Customer Service Assistant. You will blend customer service with facilities support to create a safe, welcoming, night-time environment for a global student community.

Responsibilities include reception duties, handling inquiries, parcel management, and maintaining premium facilities overnight, with varied shift patterns from 8pm to 8am.

Qualifications

• Experience delivering customer service in hospitality, hotels, or student accommodation.
• Hands-on approach to keeping spaces clean, safe and welcoming.
• Comfortable with digital systems and night-shift operations.
• Ability to manage competing priorities with minimal supervision.

Responsibilities

• Provide a warm, professional reception experience for students, guests and visitors.
• Respond confidently to resident enquiries with information and practical support.
• Handle parcel deliveries and ensure smooth collection experience.
• Act as first point of contact for incidents or welfare concerns and escalate when required.
• Carry out block walks and routine inspections to identify hazards.
• Maintain communal spaces, replenish amenities, and uphold high standards overnight.

Job description

Vita Student in Coventry is seeking an Overnight Customer Service Assistant. You will blend customer service with facilities support to create a safe, welcoming, night-time environment for a global student community.

Responsibilities include reception duties, handling inquiries, parcel management, and maintaining premium facilities overnight, with varied shift patterns from 8pm to 8am.