Over 55's Housing - Complex Manager

Clarion Housing Group; Orpington; Remote; GBP 28,000 - 36,000; Full time

Job summary

Clarion Housing Group is seeking an experienced Complex Manager for the Over 55’s schemes in Orpington. You’ll manage access, security, and daily operations to ensure residents can enjoy their homes and facilities.

Based at Tidebrook Court with coverage across schemes in the area, the role requires excellent communication, calmness under pressure, and good IT skills to support housing management tasks. Fixed-term contract until 1 April 2027, 36 hours/week.

Qualifications

• Good customer care skills and ability to manage residents' needs.
• Experience in Facilities Management within housing/building sectors.
• Working knowledge of housing management and IT systems.

Responsibilities

• Manage access to the building for residents, contractors and visitors.
• Be a key-holder to ensure security of communal areas and facilities.
• Provide responsive customer care and coordinate with internal teams to deliver services.
• Handle emergencies calmly with good time management and organisation.

Skills

Customer care

Facilities management

Housing sector knowledge

IT skills

Communication

Job description

## Over 55's Housing - Complex ManagerApply: Orpington - Tidebrook Court: Full time: Posted Today: R0020994Location: Orpington – Tidebrook CourtSalary: £27,706 - £35,836 per annum pro rataHours: 36 hours per weekContract Type: Fixed Term Contract until 1st April 2027**This is a great opportunity to join our team - Employer of the Year** **Housing Heroes awards 2025**We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55’s Housing schemes.You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.To find out more about this position, please watch the following video Introduction to the LiveSmart Manager roleIf this sounds like an opportunity for you then please review the full role profile before applying - LiveSmart Manager Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more hereTo find out more about who we are and what we do, please click here**Closing Date:** **Wednesday 18th November 2026 at midnight.** Applicants must be able to travel across the region as required. Although based at Tidebrook Court, applicants will cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance.**At Clarion Housing Group, we support the responsible use of AI.** Here **is your guide to using AI during your recruitment process.****You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.**