Over 55's Housing - Complex Manager

Clarion Housing Association Limited; Borehamwood; On-site; GBP 25,000 - 32,000; Part time

Job summary

Clarion Housing Group in Borehamwood is seeking a Part-time Facilities Co-ordinator for our Over 55s housing schemes. You will manage access, act as a key-holder for security, and coordinate with internal teams to provide high-quality resident services.

The role requires strong customer focus, calm composure under pressure, and good IT skills across housing management systems. Permanent contract, 18 hours per week, Monday-Wednesday.

Qualifications

• Experience in Facilities Management or housing/building management.
• Excellent communication and customer service.
• Ability to work flexibly and manage emergencies.

Responsibilities

• Manage access to the building for residents, contractors and visitors.
• Act as a key-holder to ensure security of communal areas and facilities.
• Work with internal teams to deliver services to residents.

Skills

Customer service

Communication skills

Time management

IT skills

Tools

Access control systems

Job description

Location: Borehamwood – Organ Hall Salary: £25,179 - £32,203 per annum pro rata (£13,853) Hours: 18 hours per week – Monday and Tuesday and Wednesdays Contract Type: Permanent

We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55’s Housing schemes. You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities. As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this. This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.

Closing Date: Thursday 19th November 2026 at midnight. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.