Over 55's Housing - Complex Manager

Consortium; Greater London; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Clarion Housing Group is seeking a part-time Facilities Support role to provide focused management services to residents across Over 55 housing schemes. You will control building access for residents, contractors and visitors and act as a key-holder to maintain security of communal areas.

As the first point of contact, you will communicate effectively with residents and coordinate with other teams to deliver high-quality services, while remaining calm under pressure and managing workloads

Qualifications

• Experience in Facilities Management preferred.
• Working knowledge of housing/building management sector.
• Good IT skills on a range of systems.

Responsibilities

• Manage building access for residents, contractors and visitors.
• Act as a key-holder and ensure security of communal areas.
• Be the first point of contact for residents and collaborate with internal teams to deliver services.
• Travel across the region as required.

Skills

Customer care

Communication

Time management

Calm under pressure

Tools

IT systems

Job description

Highlighted points for this job

Hours: 18 hours per week - Monday, Wednesday and Friday

Responsibilities include managing building access, ensuring security and acting as a key-holder

• Hours: 18 hours per week - Monday, Wednesday and Friday

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Tuesday 17th November 2026 at midnight.

Applicants must be able to travel across the region as required.

Although based at Burmarsh Court, applicants may need to cover other schemes in the area.

This post is subject to Basic Criminal Record Check Clearance.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.