Over 55's Housing - Complex Manager

Clarion Housing Group; Wimbledon; On-site; GBP 28,000 - 36,000; Full time

Job summary

Clarion Housing Group in Morden is seeking a dedicated Facilities Coordinator to provide a focused management service for residents in Over 55's schemes. You will manage access for residents, contractors and visitors, and act as a key-holder to secure communal areas and facilities.

With strong communication, time management and IT skills, you will work with internal teams to deliver services, travel across the region as required, and help residents enjoy their homes and facilities provided by

Qualifications

• Good customer care skills to provide a focused management service to residents in Over 55's housing schemes.
• Excellent communication skills to liaise with residents and internal teams.
• Strong time management to organise workload and prioritise tasks.
• Working knowledge of IT systems to support housing management activities.

Responsibilities

• Manage building access for residents, contractors and visitors.
• Act as a key-holder to ensure security of communal areas and facilities.
• Be the first point of contact for residents and coordinate with internal teams.
• Travel across the region to cover schemes as required and cover Oaks Court as base.
• Use IT systems to support housing and building management activities.

Skills

Customer care

Communication

Time management

IT skills

Tools

IT systems

Job description

• Location: Oaks Court - Morden
• Salary: £27,706 - £35,836 per annum
• Hours: 36hours per week
• Contract Type: permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Wednesday 18th November 2026 at midnight.

Applicants must be able to travel across the region as required.

Although based at Oaks Court, applicants may need to cover other schemes in the area.

This post is subject to Basic Criminal Record Check Clearance.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.