Outpatients Pathway Coordinator (Cardiology and Haematology)

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare trust in the UK is seeking an Outpatients Pathway Coordinator for the General and Specialist Medicine division. This full-time role of 37.5 hours involves managing outpatient waiting lists, ensuring smooth patient pathways, and liaising with various healthcare professionals. Ideal candidates should possess strong organizational and communication skills, along with essential computer skills. The role offers excellent benefits including a pension scheme, career development support, and on-site facilities.

Benefits

Excellent pension scheme

On-site nurseries

On-site staff cafes

On-site parking

Support in career development

Salary sacrifice schemes

Qualifications

• High level of organisational skills and effective communication with health care professionals, patients and relatives.
• Ability to work with a wide range of stakeholders to support patient pathways.
• Essential computer skills; training on hospital administration systems will be provided.

Responsibilities

• Manage outpatient waiting lists and clinic utilisation.
• Understand and apply the 18-week pathway where possible.
• Use computer systems; training will be provided on hospital administration systems.

Skills

High level of organisational skills

Effective communication with health care professionals

Ability to work with a wide range of stakeholders

Essential computer skills

Job description

Overview

You will work closely with Service Manager(s), clinical staff, the appointments centre, clinical offices, outpatient teams and diagnostic and therapy departments across all specialties within the division to ensure patients are actively managed through patient pathways. The role involves monitoring patients' pathways from referral, through diagnostics, treatment planning and treatment, highlighting potential delays and ensuring accurate data collection to support the process and report discrepancies to clinical offices.

You will ensure appropriate requests for investigations are monitored following the clinician's instructions. If diagnostic delays occur or appear imminent, you will liaise with the relevant service for action. You will liaise with members of individual specialties' management teams and the Trust to coordinate all elements of patient pathways, which may include highlighting patient target dates to ensure investigations are carried out and results are received in a timely manner. You will ensure all information relating to the patient's pathway clearly identifies relevant target dates to aid other users of the systems, such as Cerner and other patient tracking systems, in allocating resources appropriately.

In order to be shortlisted, you will be expected to provide succinct and clearly referenced evidence which demonstrates that you fulfil the essential requirements for the position.

Role Details

An exciting opportunity has arisen for someone to join the General and Specialist Medicine division at Ashford and St Peter's Hospitals NHS Foundation Trust. A 37.5 hour full time role of Outpatients Pathway Coordinator (Cardiology and Haematology) is required to provide administrative support to the ASPH. It requires a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives.

Responsibilities

• Manage outpatient waiting lists and clinic utilisation.
• Understand and apply the 18-week pathway where possible.
• Use computer systems; training will be provided on hospital administration systems.

Qualifications and Skills

• High level of organisational skills and effective communication with health care professionals, patients and relatives.
• Ability to work with a wide range of stakeholders to support patient pathways.
• Essential computer skills; training on hospital administration systems will be provided.

About the Trust

Ashford and St. Peter's Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We aim to create a state-of-the-art centre for excellence for planned surgical procedures.

Benefits

• Excellent pension scheme and annual leave entitlement
• On-site nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

In return we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts; opportunities for flexible working and on-site childcare provision (nursery).