Outpatient Scheduler: Patient Access & Booking Lead

Milton Keynes University Hospital NHS Foundation trust; Milton Keynes; On-site; GBP 24,000 - 27,000; Full time

Job summary

A university teaching hospital in Milton Keynes is seeking an Outpatient Scheduler to join its Central Booking Office. The successful candidate will be responsible for scheduling appointments, monitoring waiting lists, and ensuring high-quality customer service. This role requires good communication and IT skills, along with previous experience in customer care or clerical roles. You will play a key part in the patient journey and have the opportunity to work in a supportive environment committed to excellent healthcare delivery.

Benefits

Flexible working options

Professional development opportunities

Qualifications

• Customer care work experience or previous clerical experience in a healthcare environment.
• Ability to accurately input and retrieve information on a computerized system.
• Experience of handling inbound and outbound telephone calls.

Responsibilities

• Schedule outpatient appointments according to national policies.
• Respond to patient and other calls professionally.
• Monitor patient waiting lists and escalate issues.

Skills

Excellent communication skills

Strong IT skills

Good attention to detail

Excellent word processing skills

Ability to work under pressure

Education

Good general education including English at GCSE (Grade C or above) or equivalent

Tools

Microsoft Office Suite

Job description

A university teaching hospital in Milton Keynes is seeking an Outpatient Scheduler to join its Central Booking Office. The successful candidate will be responsible for scheduling appointments, monitoring waiting lists, and ensuring high-quality customer service. This role requires good communication and IT skills, along with previous experience in customer care or clerical roles. You will play a key part in the patient journey and have the opportunity to work in a supportive environment committed to excellent healthcare delivery.