Outpatient Receptionist Scheduler | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 25,000; Full time

Job summary

A leading University Teaching Hospital in Milton Keynes is seeking an Outpatient Receptionist/Scheduler to join the Patient Access team. This role involves scheduling outpatient appointments, managing patient queries, and providing high-quality customer service. The ideal candidate should have strong communication skills and experience in a busy environment. Flexible working options available. This position offers a salary of £24,937 per annum and closes for applications on Wednesday, 31 Dec 2025.

Qualifications

• Excellent customer service skills in a call centre environment.
• Ability to adhere to data protection rules.
• Competent in monitoring patient waiting lists.

Responsibilities

• Schedule outpatient appointments in line with policies.
• Respond to patient and GP queries ensuring high customer service.
• Provide reception cover and maintain clean reception areas.

Job description

Outpatient Receptionist/Scheduler – 37.5 h per week – Department: Patient Access – Band 3 – £24,937 per annum – Flexible working options for all MKUH roles.

Overview

Join the Patient Access team to deliver an administrative service focused on the patient and their individual needs.

Key Responsibilities

• Schedule outpatient appointments in accordance with National and locally defined policies, including the Patient Access Policy and Referral to Treatment.
• Work in a call centre environment to respond to patient, GP and other queries, ensuring excellent customer service and adherence to data protection rules.
• Monitor patient waiting lists to secure appointments within designated timeframes and appropriately escalated issues to senior managers.
• Provide reception cover for Outpatient areas and MKUH Main Reception, updating Trust systems and delivering high‑quality customer service.
• In the Central Booking Office, ensure patients are scheduled according to national and local policy, manage patient and telephone calls professionally, communicate clinic cancellations, and work collaboratively with other teams to provide an efficient scheduling service.
• In Reception, greet patients and visitors, check in/out patients on eCare, process clinic outcome forms, perform daily cashing‑up, liaise with Clinicians and Nursing staff to ensure clinic outcome forms are received and actioned, maintain clean reception areas.

Recruitment Details

Interview date: Week commencing 12 January 2026.
We are unable to offer sponsorship for this role.
The post holder may have the opportunity to work from home, subject to interview discussion.

Location and Facility

Milton Keynes University Hospital (MKUH) is a University Teaching Hospital with a “Good” rating from the CQC. It offers a full range of general and specialist services, including a busy Emergency Department, Maternity, Paediatrics, Radiotherapy Centre and upcoming new wards.
Visit our website to explore the latest news and opportunities at MKUH.

Closing Date

This advert closes on Wednesday 31 Dec 2025.