Outpatient Booking Office Team Lead — Flexible Hours

Tameside and Glossop Integrated Care NHS FT; Lancashire; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Flexible working

NHS Pension Scheme

Eye tests

Gym discount

Bicycle loan scheme

Salary sacrifice car scheme

Résumé du poste

Tameside and Glossop Integrated Care NHS Foundation Trust is recruiting a Central Booking Office Supervisor (Band 4) for the outpatient booking service. The role is 37.5 hours per week, permanent, with a rota Monday to Friday between 8:00am and 6:00pm, providing leadership to the Central Booking Office teams.

You will supervise day-to-day operations, manage workloads, monitor performance, and ensure accurate input and extraction of patient information using Trust systems, while delivering a

Qualifications

• Experience in running or supervising a busy admin/booking team.
• Ability to manage workload, prioritise tasks and meet deadlines.
• Computer literacy and experience with patient administration systems.

Responsabilités

• Assist the Central Booking Office Manager to provide effective support to the team
• Supervise the booking team and allocate workload to meet deadlines
• Monitor staff performance and drive productivity and service targets
• Handle cancellations/rebookings in line with policy and escalate issues as needed
• Conduct staff appraisals and support development plans
• Coordinate mandatory training and staff attendance management
• Ensure adequate staffing resources to maintain service delivery

Connaissances

Leadership

Staff supervision

Administration

Outils

Patient Administration Systems

Description du poste

Tameside and Glossop Integrated Care NHS Foundation Trust is recruiting a Central Booking Office Supervisor (Band 4) for the outpatient booking service. The role is 37.5 hours per week, permanent, with a rota Monday to Friday between 8:00am and 6:00pm, providing leadership to the Central Booking Office teams.

You will supervise day-to-day operations, manage workloads, monitor performance, and ensure accurate input and extraction of patient information using Trust systems, while delivering a