Booking Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside & Glossop NHS FT; Tameside; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working

Annual leave

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a proactive Booking Clerk to join the Central Booking Office. You will support outpatient appointments, handle referrals, and contribute to a responsive call centre team, ensuring a courteous patient experience.

The role emphasizes data accuracy, confidentiality, and effective communication while working within the Trust’s administrative systems and values. The department values flexible, patient-focused service delivery.

Qualifications

• Experience in administrative roles within healthcare is preferred.
• Excellent communication and telephone skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Schedule and book outpatient appointments.
• Support the call centre rota and respond to patient queries.
• Input and extract data from patient administration systems.
• Provide a high-quality patient experience and maintain accuracy.
• Maintain confidentiality and comply with data protection.

Job description

Booking Clerk | Tameside and Glossop Integrated Care NHS Foundation Trust

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Central Booking Office for the Trust.

The Central Booking Office Clerk post will currently require cover of shifts between8.30am and 6pm Monday to Friday,booking and scheduling within the department, and supporting the service as part of the call centre rota.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

We look forward to you joining our friendly and supportive team at Central Booking Office. Please note that this vacancy may close early if sufficient applications are received.

Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times.

The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.

The person specification below is not the full personspecification butoutlines the criteria against which your application form will be assessed.

This advert closes on Thursday 29 Oct 2026