Central Booking Office Supervisor | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside & Glossop NHS FT; Tameside; Sur place; GBP 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Flexible working

NHS Pension Scheme

Free eye tests

Gym discount

Bike loan scheme

Salary sacrifice car scheme

Résumé du poste

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Central Booking Office Supervisor (Band 4) for 37.5 hours per week on a permanent basis. The role focuses on leading the Central Booking Office to provide a high-quality outpatient service across the Trust.

Flexible working benefits and NHS Pension are highlighted in the package. Responsibilities include supervision, workload allocation, performance monitoring and deputising for the Central Booking Office Manager to maintain

Qualifications

• Experience in administration or team leadership.
• Strong leadership and people management skills.
• Computer literacy and experience with patient administration systems.

Responsabilités

• Supervise Central Booking Office staff on a day-to-day basis and provide leadership across all Central Booking Office teams.
• Deputise for Central Booking Office Manager as required and ensure service delivery is maintained.
• Allocate workload, monitor performance, and motivate staff to meet departmental targets.
• Manage cancellations/rebookings per service policy and escalate issues as needed.
• Conduct staff 1:1s, appraisals and development planning in line with Trust objectives.
• Coordinate departmental training and ensure staffing resource levels meet service requirements.
• Oversee attendance, return-to-work interviews and leave requests per HR policies.

Description du poste

Central Booking Office Supervisor | Tameside and Glossop Integrated Care NHS Foundation Trust

Central Booking Office Supervisor - Band 4

37.5 hours - permanent

We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy office in providing a professional, efficient and patient-focused outpatient service across the Trust.

The Central Booking Office rota operates across five days a week, from Monday to Friday. Staff are required to work shifts between 8:00am and 6:00pm. The successful candidate must be able to support the flexibility of the rota and provide leadership across all Central Booking Office teams to ensure the service delivery is maintained at all times.

Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures.

The successful candidate will be responsible for the day-to-day supervision and line management of the Central Booking Office staff, ensuring that a high-quality, efficient and responsive service is delivered across the Trust.

This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient booking office environment whilst providing an excellent patient experience at TGH.

Please note that this vacancy may close early if sufficient applications are received.

• Assist the Central Booking Office Manager to provide effective support to the Central Booking Team ensuring the delivery of a responsive, safe and efficient service and deputise for Central Booking Office Manager as required
• To supervise the Central Booking team ensuring day to day allocation of workload identifying and prioritising activities in order to meet deadlines
• To monitor staff performance and productivity, providing motivation and support to staff as required, to ensure individual, departmental and Trust targets are met
• In-line with cancellation policy, ensure all authorised requests to cancel/reduce/suspend clinics/rebook or overbook are completed as per service instruction, escalating any issues to the relevant service teams and managers
• To undertake staff 1:1, new starter and annual personal development reviews (Appraisals), agreeing objectives and personal development plans, in accordance with Trust objectives
• To co-ordinate and monitor departmental and mandatory training of new and current staff
• Knowledge of Human Resource Policies and Procedures to enable day to day management of staff attendance, return to work interviews and requests for leave
• To assist in ensuring that the department is adequately resourced in terms of staffing levels to maintain the service, relocating staff where necessary to meet service requirements

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full personspecification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,200 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

This advert closes on Wednesday 11 Nov 2026