Outpatient Booking Office Supervisor (NHS)

Tameside & Glossop NHS FT; Tameside; Sur place; GBP 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Flexible working

NHS Pension Scheme

Free eye tests

Gym discount

Bike loan scheme

Salary sacrifice car scheme

Résumé du poste

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Central Booking Office Supervisor (Band 4) for 37.5 hours per week on a permanent basis. The role focuses on leading the Central Booking Office to provide a high-quality outpatient service across the Trust.

Flexible working benefits and NHS Pension are highlighted in the package. Responsibilities include supervision, workload allocation, performance monitoring and deputising for the Central Booking Office Manager to maintain

Qualifications

• Experience in administration or team leadership.
• Strong leadership and people management skills.
• Computer literacy and experience with patient administration systems.

Responsabilités

• Supervise Central Booking Office staff on a day-to-day basis and provide leadership across all Central Booking Office teams.
• Deputise for Central Booking Office Manager as required and ensure service delivery is maintained.
• Allocate workload, monitor performance, and motivate staff to meet departmental targets.
• Manage cancellations/rebookings per service policy and escalate issues as needed.
• Conduct staff 1:1s, appraisals and development planning in line with Trust objectives.
• Coordinate departmental training and ensure staffing resource levels meet service requirements.
• Oversee attendance, return-to-work interviews and leave requests per HR policies.

Description du poste

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Central Booking Office Supervisor (Band 4) for 37.5 hours per week on a permanent basis. The role focuses on leading the Central Booking Office to provide a high-quality outpatient service across the Trust.

Flexible working benefits and NHS Pension are highlighted in the package. Responsibilities include supervision, workload allocation, performance monitoring and deputising for the Central Booking Office Manager to maintain