Outpatient Booking & Scheduling Specialist

Tameside & Glossop NHS FT; Tameside; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working

Annual leave

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a proactive Booking Clerk to join the Central Booking Office. You will support outpatient appointments, handle referrals, and contribute to a responsive call centre team, ensuring a courteous patient experience.

The role emphasizes data accuracy, confidentiality, and effective communication while working within the Trust’s administrative systems and values. The department values flexible, patient-focused service delivery.

Qualifications

• Experience in administrative roles within healthcare is preferred.
• Excellent communication and telephone skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Schedule and book outpatient appointments.
• Support the call centre rota and respond to patient queries.
• Input and extract data from patient administration systems.
• Provide a high-quality patient experience and maintain accuracy.
• Maintain confidentiality and comply with data protection.

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a proactive Booking Clerk to join the Central Booking Office. You will support outpatient appointments, handle referrals, and contribute to a responsive call centre team, ensuring a courteous patient experience.

The role emphasizes data accuracy, confidentiality, and effective communication while working within the Trust’s administrative systems and values. The department values flexible, patient-focused service delivery.