Outpatients Reception Team Lead - Flexible Hours

Tameside & Glossop NHS FT; Ashton-under-Lyne; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Annual leave 27-33 days + bank hols

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an Outpatients Reception Team Leader to manage General Outpatient Reception across multiple areas. The role focuses on delivering a professional reception service, data accuracy, and patient confidentiality.

The post involves rota planning, line management of reception clerks, and supporting the Outpatient Supervisor in daily operations. Strong communication and customer service are essential.

Qualifications

• Experience in outpatient reception and clerical roles.
• Strong customer service and communication skills.
• Proficiency with patient administration systems and data entry.

Responsibilities

• Input and extract information from Trust patient administration systems.
• Book treatments and appointments accurately.
• Assist in planning and circulating the weekly rota for General Reception areas.

Skills

Customer service

Computer literacy

Data entry

Rota planning

Line management

Communication

Tools

Patient administration software

Microsoft Office

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an Outpatients Reception Team Leader to manage General Outpatient Reception across multiple areas. The role focuses on delivering a professional reception service, data accuracy, and patient confidentiality.

The post involves rota planning, line management of reception clerks, and supporting the Outpatient Supervisor in daily operations. Strong communication and customer service are essential.