Central Booking Office Supervisor

Tameside Hospital; Tameside; On-site; GBP 28,000 - 31,000; Full time

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a Central Booking Office Supervisor to lead a busy outpatient booking team. You will supervise staff, coordinate workloads, and maintain high standards of accuracy and patient-focused service across the Trust.

The role requires strong IT skills, experience with PAS (Lorenzo) and eRS, and the ability to work flexibly within a five-day rota. £28,392–£31,157 per year pro rata, permanent contract, closing 11 November 2026.

Qualifications

• GCSE level education is required.
• Experience supervising admin staff is desirable.
• Proven ability to manage workloads and deadlines.

Responsibilities

• Supervise Central Booking Office staff and allocate workload.
• Ensure efficient service delivery and record-keeping.
• Provide line management and performance reviews.
• Support Booking Office Manager as needed.

Skills

Staff supervision

IT literacy

Communication

Problem solving

Education

GCSE level

Tools

PAS (Lorenzo)

eRS referrals

Job description

Central Booking Office Supervisor

The closing date is 11 November 2026

Job overview Central Booking Office Supervisor - Band 4 37.5 hours - permanent

We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy office in providing a professional, efficient and patient-focused outpatient service across the Trust.

The Central Booking Office rota operates across five days a week, from Monday to Friday. Staff are required to work shifts between 8:00am and 6:00pm. The successful candidate must be able to support the flexibility of the rota and provide leadership across all Central Booking Office teams to ensure the service delivery is maintained at all times.

Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures.

The successful candidate will be responsible for the day-to-day supervision and line management of the Central Booking Office staff, ensuring that a high-quality, efficient and responsive service is delivered across the Trust.

This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient booking office environment whilst providing an excellent patient experience at TGH.

Please note that this vacancy may close early if sufficient applications are received.

Main duties of the job

• Assist the Central Booking Office Manager to provide effective support to the Central BookingTeam ensuring the delivery of a responsive, safe and efficient service and deputise for CentralBooking Office Manager as required
• To supervise the Central Booking team ensuring day to day allocation of workload identifyingand prioritising activities in order to meet deadlines
• To monitor staff performance and productivity, providing motivation and support to staff asrequired, to ensure individual, departmental and Trust targets are met
• In-line with cancellation policy, ensure all authorised requests to cancel/reduce/suspendclinics/rebook or overbook are completed as per service instruction, escalating any issues to therelevant service teams and managers
• To undertake staff 1:1, new starter and annual personal development reviews (Appraisals),agreeing objectives and personal development plans, in accordance with Trust objectives
• To co-ordinate and monitor departmental and mandatory training of new and current staff
• Knowledge of Human Resource Policies and Procedures to enable day to day management ofstaff attendance, return to work interviews and requests for leave
• To assist in ensuring that the department is adequately resourced in terms of staffing levels tomaintain the service, relocating staff where necessary to meet service requirements

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,200 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qualifications

• Good standard of education - GCSE level
• A-C or CSE 1-2 equivalent in English and Maths
• Keyboard and telephony skills
• Supervisory qualification or equivalent experience

Experience and Knowledge

• Organising of task and initiatives
• Awareness of matters relating to patient confidentiality and discretion e.g. Data Protection
• Awareness of risk identification and reporting
• Proven experience of working with admin staff to assist with the implementation of change and service improvement
• Extesive knowledge of the Patient Administration Systems, previous waiting list management experience and working with Excel and patient tracking lists. Previous experience of of booking and scheduling appointments
• Good understanding of current RTT 18 weeks and suspected cancer performance targets
• Evidence of problem solving
• Experience working in an acute hosital setting and experience of dealing with members of the public
• Sound knowledge of the Trust values and principles
• Experience of working in a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
• Knowledge of current legislation in the area of Data Protection Act 2018 and GDPR and confidentality of personal information
• Previous supervisory experience
• Call centre experience
• Evidence of supporting change / implementation of change
• Detailed understanding of current NHS performance targets
• Knowledge of Caldicott Guidelines

Skills

• Demonstrates understanding of the functions related to the Central Booking Office and information management
• Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the department
• Ability to use problem-solving skills
• Ability to prioritise and deliver on time against a background of changing demands
• Ability to work under pressure and maintain high standards. Accuracy and ability to pay attention to detail
• IT literate and able to use a range of software
• Experience of working with PAS (Lorenzo) and eRS (referrals)

Other

• Able to build good working relationships and confident in dealing with people both internal and external to the organisation
• Work flexibly and able to adapt to meet demands of the job
• Promote a positive image; retain enthusiasm at all times to motivate staff
• Able to achieve high work rates and able to work to tight deadlines; resilient working under pressure and use of initiative to solve problems
• Self-motivated and pro-active
• Embodies NHS values and behaviours and to be flexible to the needs of the service/staff and role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside and Glossop Integrated Care NHS Foundation Trust

£28,392 to £31,157 a yearPro rata per annum

Contract

Permanent

Reference number

245-ADM4CBO-11-26

Job locations

Tameside and Glossop Integrated Care NHS Foundation Trust