Central Booking Office Supervisor

Tameside and Glossop Integrated Care NHS FT; Lancashire; In loco; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

NHS Pension Scheme

Eye tests

Gym discount

Bicycle loan scheme

Salary sacrifice car scheme

Descrizione del lavoro

Tameside and Glossop Integrated Care NHS Foundation Trust is recruiting a Central Booking Office Supervisor (Band 4) for the outpatient booking service. The role is 37.5 hours per week, permanent, with a rota Monday to Friday between 8:00am and 6:00pm, providing leadership to the Central Booking Office teams.

You will supervise day-to-day operations, manage workloads, monitor performance, and ensure accurate input and extraction of patient information using Trust systems, while delivering a

Competenze

• Experience in running or supervising a busy admin/booking team.
• Ability to manage workload, prioritise tasks and meet deadlines.
• Computer literacy and experience with patient administration systems.

Mansioni

• Assist the Central Booking Office Manager to provide effective support to the team
• Supervise the booking team and allocate workload to meet deadlines
• Monitor staff performance and drive productivity and service targets
• Handle cancellations/rebookings in line with policy and escalate issues as needed
• Conduct staff appraisals and support development plans
• Coordinate mandatory training and staff attendance management
• Ensure adequate staffing resources to maintain service delivery

Conoscenze

Leadership

Staff supervision

Administration

Strumenti

Patient Administration Systems

Descrizione del lavoro

Job Overview

Central Booking Office Supervisor - Band 4

37.5 hours - permanent

We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy office in providing a professional, efficient and patient-focused outpatient service across the Trust.

The Central Booking Office rota operates across five days a week, from Monday to Friday. Staff are required to work shifts between 8:00am and 6:00pm. The successful candidate must be able to support the flexibility of the rota and provide leadership across all Central Booking Office teams to ensure the service delivery is maintained at all times.

Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures.

The successful candidate will be responsible for the day-to-day supervision and line management of the Central Booking Office staff, ensuring that a high-quality, efficient and responsive service is delivered across the Trust.

This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient booking office environment whilst providing an excellent patient experience at TGH.

Please note that this vacancy may close early if sufficient applications are received.

• Assist the Central Booking Office Manager to provide effective support to the Central Booking Team ensuring the delivery of a responsive, safe and efficient service and deputise for Central Booking Office Manager as required
• To supervise the Central Booking team ensuring day to day allocation of workload identifying and prioritising activities in order to meet deadlines
• To monitor staff performance and productivity, providing motivation and support to staff as required, to ensure individual, departmental and Trust targets are met
• In-line with cancellation policy, ensure all authorised requests to cancel/reduce/suspend clinics/rebook or overbook are completed as per service instruction, escalating any issues to the relevant service teams and managers
• To undertake staff 1:1, new starter and annual personal development reviews (Appraisals), agreeing objectives and personal development plans, in accordance with Trust objectives
• To co-ordinate and monitor departmental and mandatory training of new and current staff
• Knowledge of Human Resource Policies and Procedures to enable day to day management of staff attendance, return to work interviews and requests for leave
• To assist in ensuring that the department is adequately resourced in terms of staffing levels to maintain the service, relocating staff where necessary to meet service requirements

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Olivia Lazar-Freeman Job title: Associate Central Booking Office Manager Email address: [e-mail] Telephone number: 01619226781