Outpatient Booking Clerk – Fast-Paced NHS Admin

NTH; Tees Valley; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

University Hospitals Tees currently seeks two Booking Clerks for Outpatient Central Booking to support a high-volume department. You will help manage outpatient appointments for internal and external users, ensuring accuracy, confidentiality and timely service.

The roles operate between 8:30am and 5:00pm with 37.5 hours per week for the full-time post and 22.5 hours for the part-time post. These are fixed-term contracts of 6 months.

Qualifications

• GCSE at grade C (4) or above in Mathematics & English Language or equivalent.
• NVQ at level 2 in Business Administration (or equivalent)
• IT qualification (ITQ at level 3 or equivalent)
• NVQ at level 3 in Business Administration (or equivalent)
• Experience of clerical work involving computerised systems
• Experience with Windows-based computer systems and MS Word/Outlook
• Experience in a healthcare environment is advantageous
• Experience in a multi-disciplinary team
• Knowledge of medical terminology
• Knowledge of appointment systems such as Trakcare, Choose and Book, SystmOne

Responsabilités

• Book outpatient appointments and manage allocated clinic bookings per the agreed schedule.
• Insert outpatient appointments while considering clinical priorities and ensuring patient flow.
• Ensure all outpatient activity is entered onto the systems with accurate data per Data Protection Act.
• Liaise with the booking team, medical/nursing staff, other departments and internal service users across the trust.
• Liaise with patients, GPs and other hospitals in a professional manner.
• Treat colleagues with respect and work collaboratively as part of a team.
• Adhere to confidentiality and Caldicott Principles when handling patient files.
• Develop understanding of waiting list targets and assist with enquiries on booking processes.

Connaissances

Clerical experience

MS Word & Outlook

Healthcare environment

Team working

Medical terminology

Appointment systems knowledge

Formation

GCSE Maths & English

NVQ level 2 in Business Admin

ITQ level 3

NVQ level 3 in Business Admin

Description du poste

University Hospitals Tees currently seeks two Booking Clerks for Outpatient Central Booking to support a high-volume department. You will help manage outpatient appointments for internal and external users, ensuring accuracy, confidentiality and timely service.

The roles operate between 8:30am and 5:00pm with 37.5 hours per week for the full-time post and 22.5 hours for the part-time post. These are fixed-term contracts of 6 months.